Return Policy

Return Policy for our Independent Store

1. Policy Overview: We are committed to providing our customers with high-quality products and services. If you are not satisfied with your purchase, you may return or exchange the item according to the following return policy. This policy applies to all products purchased on our independent store.

2. Return Conditions:

   • You may request a return within 30 days of receiving the item.
   • The item must be in its original packaging, undamaged, and unused.
   • Certain items such as personal care products, food items, and customized products may not be eligible for returns. Please carefully review the product page for specific information before making a purchase.

3. Return Process:

   • If you decide to return an item, please contact our customer service team within the return period, providing the order number and reason for return.
   • Our customer service team will provide you with a return authorization and guide you on how to safely return the item.
   • You will be responsible for the shipping cost of the returned item. We recommend using a tracked and insured service to ensure the safe delivery of the item.

4. Refund Procedure:

   • Once we receive and inspect the returned item, we will proceed with the refund or exchange based on your preference.
   • If you choose a refund, we will refund the amount to the original payment method once we confirm the item is undamaged.
   • Please note that it may take some time for the refund to reflect in your account, depending on your payment institution and bank.

5. Exchange Policy:

   • If you wish to exchange an item, please clearly indicate it in your return request and provide the information of the item you want to exchange for.
   • The exchange item must be of the same product with different specifications or another item within the same price range.
   • We will arrange the shipment of the exchange item as soon as we receive the returned item.

6. Cases not Covered by the Return Policy:

   • If the returned item does not meet the conditions stated in the return policy, we may reject the return request.
   • In cases where the returned item is damaged or missing parts, we may deduct a certain percentage from the refund amount at our discretion.

7. Contact Us:

   • If you have any questions regarding returns or need to initiate a return request, please contact our customer service team at [provide contact information such as email or phone number].

     Melery Industry Co.,Ltd

     Address :Shenzhen Pingshan District Pingshan Street No. 6 Community Baoshan Second Industrial Zone Building 2 Feixi Joint Stock Company Plant 201 

     CEO: Sean Xiao 

     Wechat/WhatsApp: +86 15816862943   

     Tel: +86 755 25320687 

     Email: info@melery.com

     www.melery.com

   • Our customer service team will respond to your inquiries promptly and provide assistance and clarification.

Please note that the above return policy may be subject to adjustments based on specific circumstances and may differ from the return policy provided at the time of your purchase. Before making a purchase, please make sure to read the return policy details on the product page and verify the latest return policy information with our customer service team.